Before enrolling

When the employer pays, there are three parties and one conversation

A company wants to put eleven people through a course. The learner did not choose it, the person asking will never attend it, and the person who signs the invoice is a third party again. Almost every institution answers this enquiry with material written for an individual student, and almost every one of these deals is decided on something that material does not mention.

The payer asks a different set of questions

Not what will I learn, but: can you run it on our site, can you move the dates, what happens if someone leaves mid-course, will you invoice the company rather than eleven individuals, can we add a twelfth person in week two, and what do we get at the end that proves it happened. None of that appears on a course page written for a student, and all of it is answerable without anyone from sales.

Who may see the learner's results is a real question, not a formality

The employer paid and often assumes it is entitled to attendance and grades. The learner may assume otherwise. This has to be decided and stated before the first cohort rather than argued about after one person fails, and the position should be published where both parties can read it: what the employer receives automatically, what requires the learner's consent, and what is never shared.

Invoicing is where corporate enrolments actually die

A purchase order number, a company registration, a specific payment term, an invoice addressed a particular way - get one wrong and the booking sits unpaid while a term starts. Publishing exactly what the institution needs from a company, and collecting it at enquiry rather than at invoice, turns a two-week delay into a form field. It is unglamorous and it moves more revenue than the prospectus.

One enquiry, several decision-makers, months apart

The person who first asks is rarely the one who signs, and the gap between them can be a quarter. That makes the record of what was asked more valuable than usual: what sizes were discussed, what dates were floated, what was quoted and on what assumptions. An assistant that captures the enquiry properly is writing the brief for a conversation that happens in eleven weeks.

Frequently asked questions

Can the assistant quote a corporate price?
It can state published rates and what drives the variation - group size, location, whether materials are included - and it should stop before a figure for this company. Corporate pricing usually depends on things nobody has told it yet, and a number produced in a chat window becomes the number the client remembers.
What should it collect from a corporate enquiry?
How many people, roughly when, on your site or theirs, which course or which outcome if they do not know the course, who will be invoiced and whether a purchase order is required. Six answers, and a sales conversation that starts from them is a different conversation from one that starts from nothing.
Should sponsored learners be told what their employer sees?
Yes, at the point of enrolment and in writing. An adult discovering after a failed assessment that their manager was sent the result has a legitimate grievance, and the institution is the party that could have prevented it. Stating the position costs nothing and settles it permanently.
Can it handle enquiries from several people at the same company?
It should record them as related rather than treat each as new. A training manager, a department head and a finance contact asking in the same month about the same cohort is one opportunity, and an institution that answers all three without noticing looks exactly as disjointed as it is.
Is a separate page for employers worth writing?
It is one of the few pages where the audience is unambiguous and the questions are finite. Group sizes, on-site delivery, invoicing, substitution and cancellation terms, reporting at the end. Write those once and the assistant can answer a payer properly instead of handing them a student prospectus.

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